Friday, May 28, 2010

I want to...

The mind is in deep mess and feeling very stress with too many thoughts in mind. 24 hours a day is really insufficient to me. I have so many dreams, i have so many things that i want to do and my work in the office is never end and getting tougher and tougher and heavier and heavier.

For family, i want to spend more time with my baby, hubby, mummy, sister. I want to prepare nice and warmth meal for them, i want to grow up with my baby, i want to continuously share my life and my thought with hubby, i want to talk to my mummy and i want to chat with my sister. I want to grow and at the same time protect our family wealth.

For myself, i want to improve myself and enjoy my life. I want to read magazine, i want to be an active blogger, i want to realise my business plan, i want to learn better social skill, i want to expose to numelogy, i want to read novel, i want to read other people blogs, i want to do household, i want to study more about investment, i want to plan my life, i want to have my hair done and the list goes on.

At work, i have to continuously processing the new loans, reviewing the existing loans, handling the existing customers requirement, meeting up with management expectation, juggling the compliance issues, exploring the potential loan, managing others department queries, attending training, meeting, site visitation, completing the reports, reports and reports.

Oh, please tell me how should i plan for my 24 hours in a day to have all the above being achieved?!

My Wishlist

There are two peoples impressed me very much for the past few days. The first is a trainer for a personal development training i attended on Tues and the other one is my colleague in another department. Both of them have a similar point which is they moved around the organisation to different department and they have moved up to the corporate ladder gradually. I fully understand that the exposure is very important for us who wants to advance in our career and i was ambitious once upon a time. Though i wish i can continuous to move up, i have too many constraints. First, i would say that JB does not have too many opportunities and secondly, i am not longer mobile with family commitment. And again, i fully aware that “If there is a will, there is a way”, may be i am just finding excuses for myself.

Actually, my colleague in other department impressed me not because he is rising when he moved around but his social skill when liaising with client. He is so friendly to not only the boss but also the staff. He can discuss serious topics with the boss yet he can jokes with lower level staff. I have thought of my boss’ boss – Mr. D. Some of my colleague does not like him but i admire him. He too, has a very good social skill. When he communicates to client, be it delivering the bad news, courtesy visits, first time visits, i see the professionalism in him. I hope in one day, i can feel free, have full confidence and show my professionalism when talk to my clients be it business matters or personal happenings.

Wednesday, May 26, 2010

A Famosa Resort

Prior to the Trip
Hubby and I decided to go for a short trip to A Famosa early of the month. As it is a very spontaneous decision, we did very little survey.

Tried to call the Sales Office of A Famosa Resort but failed as there is nobody pick up the call. As time is essence (only 2 days away from our trip), I tried to call Tourism Malaysia office in Malacca to have the hotel contact no. Thumbs up for the officer for their professionalism and friendliness to assist =P.

The reasons for me to call to the resort is just to check on the basic information on the resort i.e. the facilities that they offered, is buffet breakfast included and is the internet booking rate still applicable. The first time when I called, a Malay lady picked up the call. She is so nervous when I spoke English to her (and mind you that my English is not superb) and what she said is just:” Err..ahh… hold on.” Then, she just past me to a phone where nobody picks up the call.

When I called 2nd time, the same Malay lady pick up the call and this time she past me to Front Office. When I checked with the FO officer, an Indian lady whether the internet booking rate is similar to walk in rate, she can’t answer me right away either. Again she asked me to wait. While I wait, I can hear some noise here and there and after almost 10 minutes I hold on the phone (yes, I am that patience to wait for 10 min), the phone just been hung up suddenly.

I was so angry and frustrated and I called the resort for 3rd time. This time, another Malay lady picked up the call. When I told her that I want to speak to the Manager On Duty, she is so concern and asked me for a reason. I explained to her my encounter and she transferred my call to FO again instead of the manager. The same Indian lady picked up the call again.

Me: (Angry) What is your name?
FO: Err..err…my name is Mxxxxxi.
Me: Mxxxxi, why u hung up my call just now? Have you got the answer for my questions?
FO: Err…err... I am sorry. I am new. I can’t get you the answer.
Me: I don’t care whether you are new or not. It is not right for you to hung up my call. Don’t you have senior to guide you?
FO: Err..they are all busy.
Me: I am very frustrated with your service. I want to talk to your manager on duty.
FO: I am sorry madam. Can I call you back?

Agree with this poor Indian lady who has been frightened by me. =P And, good enough, she has returned my call within the 15 minutes time limit I set and answered all my questions.

The horrible call experiences made us very disappointed to A Famosa Resort even before we reach there. So, both hubby and I keep on reminding ourselves don’t expect much from this resort.

For A Famosa Resort, please provide training to your staff especially the receptionist. As a receptionist, the staff is representing your hotel, and being the only resort (if exclude condotel, villa), she is representing Malacca and since Malacca is the most popular tourist attraction, she is representing Malaysia. If she is not able to converse at least the basic English, how can she handle the foreigners who talks with their own ascent? With this type of conversation skill and attitude, I am really worried about our country good name.

Saturday, May 22, 2010


















汤妮的事情居然就这么慢慢地淡了,没了,女友去看明依,崇拜无比地追问她处理方式。明依笑说,见怪不怪,其怪自败。以前我老觉得嫁个好老公就能幸福,现在看起来,女人的幸福不是靠男人给的。女人要有让自己幸福的能力。热爱生活,照顾好家庭,不冷落自己,这才是女人真正的幸福。这话有道理,一个家庭幸不幸福,80%以上取决于女主人。有能力让自己幸福,有能 力给男人幸福,才是聪明的好女人。



Friday, May 21, 2010


Nothing prepares you for motherhood. Suddenly you have all this responsibility and there is no room for failure. (Extracted from Women Weekly, Amy Mastura)